Find out which companies made Consumer Reports' 2012 "Naughty & Nice" list.
Consumer Reports has released its annual "Naughty & Nice" list of companies whose policies warrant praise or criticism. The list is based on suggestions from the magazine's staff as well as Facebook fans.
Honda (Nice List) -- Consumer Reports gave this auto giant a shout out for putting rearview cameras in most of its 2013 models. Normally, that safety feature is standard in only high-end vehicles.
Spirit Airlines (Naughty List) -- Tickets are super cheap, but Spirit Airlines landed on the Naughty List for charging up to $100 for carry-on bags that won't fit under the seat and must be stowed overhead.
Publix (Nice List) -- The supermarket chain won praise for giving customers an item for free if the scanned price is more than the shelf price or the price advertised that week.
Ticketmaster (Naughty List) -- The ticketing company was dinged for charging customers $2.50 per order to print their tickets at home.
OXO (Nice List) -- The company guarantees all of its housewares, so if you're not completely satisfied, just return it for a refund or a replacement item.
Forever 21 (Naughty List) - An inconsistent return policy from this retailer drew jeers from Consumer Reports. Customers can only exchange an item or get store credit they return an online order to a retail location. However, you can get a full refund if you mail it back.
Safeway (Nice List) -- With its "fresh and delicious" produce promise, Safeway allows customers to bring bruised or mushy fruit back for a refund or replacement.
CompUSA -- The "computer superstore" drew criticism for automatically adding a "free" download for antivirus software to some purchases. The subscription expires after six months. After that, consumers are charged $49.99.
Red Wing Shoe Company (Nice List) -- Consumer Reports liked this company's unconditional 30-day comfort guarantee, in which customers can return shoes for a refund or exchange if they don't like the way they feel.
Tiger Direct.com -- The electronics retailer has a "vague" restocking policy, according to Consumer Reports, and one of the highest penalty fees around if items are not returned in the same condition as when sold and in the original packaging.
Kohl's (Nice List) -- This retailer's "No Questions Asked -- Hassle-Free" return policy for all purchases, online or in-store, drew praise from Consumer Reports.
Nordstrom (Nice List) -- The "Brown Bag" retailer got props for free shipping and free returns on all orders.
Click here to read the full "Naughty & Nice" list by Consumer Reports.
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