'Smart911' helps residents plan ahead for any emergency

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NORTH PLATTE, Neb. (KNOP) -- When a person dials 911, there could be a lot of panic involved that can make relaying information to dispatch difficult, but there's a service that can help you plan ahead for any emergency.

"I don't know why everyone doesn't do it. Then we have the necessary information for a quick response and the information to help locate the person calling" Connie Kramer, Dispatch Supervisor, said.

Seconds can make a difference when a person is calling for help, whether it's a car crash, a medical emergency or a fire.

Smart911 is an online-based profile that residents can fill out to help first responders going to the scene.

"On Smart911, you can enter information on pets in your home or an Alzheimer patient; information can only help first responders," Kramer said.

Data shows over 70 percent of calls made to 911 come from mobile phones, which provides 911 call centers with almost no information.

A Smart911 profile provides dispatch with a persons or family members, medical details, disabilities or vehicle information.

Kramer said this allows first responders to be more effective and respond faster.

She said the information this service provides could be lifesaving.

"Personally, I set one up for my parents. My mother is blind and has Alzheimer's, so if she can call 911 or my dad can, all that information on her comes up. Their address, that they have a dog in the backyard that might bight and where they might be on the property," Kramer explained.

The information you fill out is private and can only be accessed when you dial 911.

It is a free service and only takes a few minutes to set up an account. The best part is, you can provide as much, or as little, information as you want.

Click here to make a Smart911 profile. Or go to the website, www.smart911.com to check availability for your area.